Send over a sample export and we'll tell you straight whether a dashboard is the right answer. No obligation, no hard sell.
We'll reply to set up a free discovery call, map your data and the decisions it needs to support, then confirm an implementation price and hosting tier. No commitment until you've seen the scope.
If something isn’t working, we can look at it with you. You stay in control the whole time, and we never need your password.
An Owner or Admin gives us temporary access to your account, for as long as you choose, from 1 hour to 7 days. It ends by itself, or you can switch it off sooner. Every grant and removal is recorded in your audit log, and it doesn’t use up a paid seat. In ToolboxIQ this is the Support access box under Team & access. In our other products, invite us as a colleague for the time needed and remove us afterwards.
We join a screen-sharing session that you start, such as Microsoft Teams, Quick Assist or Chrome Remote Desktop. You see everything we do, and you can end it at any moment. When it ends, we have no access to your computer.
Tell us what’s wrong by email or phone; a screenshot or the time it happened helps. We try to fix it from our side first, using our own test accounts. Only if we need to see your account or your screen do we ask you for temporary access or a screen-sharing session.
Ask you for your password, over email, phone or chat. Keep a list of customer passwords. Sign in as one of your people using their own login. Leave software on your computers for unattended access. Look at your data without a reason connected to your request. Keep access open after the time you gave us.
Each customer’s data is kept separate from every other customer’s, and support access is time-limited and recorded, so you can see who had access and when. We are Cyber Essentials certified, with IASME cyber liability insurance included.